How much do you charge for shipping?
We offer free standard shipping (1-3 business day depending on delivery address) on orders over $150.00 or $25 standard shipping for orders under $150.00. We also offer Ground Shipping (see map below), as well as 2 days air and next day air shipping with UPS. Shipping cost for these options will be calculated at checkout, based on delivery address and package weight. Please note at this time, WE DO NOT DELIVER TO P.O. BOXES.
When will my order ship/arrive (for US Domestic only, excludes delivery to Hawaii and Alaska)?
For deliveries to Hawaii and Alaska, please refer to the options offered at checkout. To ensure freshness of our product upon arrival, we do not offer standard shipping to Hawaii and Alaska.
How is my order packaged and shipped?
We take great care when packing your order to ensure it arrives fresh to your door. We pack our frozen meat with dry ice and our fresh meat with ice packs. It is possible that no dry ice is left in the package when it is delivered to you as dry ice evaporates over time. Don’t worry, your meat is still fresh and good to eat. Simply place your meat in the freezer upon arrival or refrigerate if planning to consume within 5 days of thawing. If dry ice is present in the package upon arrival, please use gloves to protect your hands and dispose in a well-ventilated area.
Do I need to be home when my order gets delivered?
You do not need to be home when your package gets delivered as we do not require a signature for delivery. However, we recommend refrigerating or freezing your meat upon arrival to ensure quality and freshness. We cannot accept responsibility for packages left outside resulting in the meat overheating and loosing its freshness.
How long can products be kept for?
It is safe to keep our products in your freezer for up to 6 months without loss of quality. Once products are thawed, they can be kept in their original packaging for up to 2 weeks as long as the vacuum seal remains intact and product is still tightly sealed. If the vacuum seal is broken/loose, then product should be used within 3 days after thawing. We do not recommend re-freezing products once they are thawed.
Can orders be placed ahead of time?
We are working hard on integrating this option to our website and are hoping to have it live soon!
How can I track my order?
Once a label has been created for your package, an automatic email will be sent to the email provided on the order. You can then use the link in the email to follow your package’s journey to you. Please allow up to 24 hours for the tracking number to update.
Still have questions about shipping?
Drop us a line at email@example.com
Being a family owned and operated company means treating everyone like family. There is nothing more important to us than our relationship with you. And that means making certain you are 100% delighted with your premium beef purchase. If you have any questions or concerns about your purchase or just want to know more about who we are, please email us at firstname.lastname@example.orgIf for any reason your purchase is not 100% delightful, please email us within 7 days of your delivery with a description of the issue and pictures. We will get back to you within 2 business days, Monday through Friday and will happily send you a replacement order.Please note: If your meat arrives thawed, but is still cold, it is safe for consumption and can be refrozen or cooked within 5 days. Please ensure the vacuum seal remains tight. If the seal is loose, please do not refreeze the product and use it within 3 days.
Can I cancel my order?
If for any reason you need to cancel your order, email us at email@example.com as soon as possible with your order number and cancelation reason. Below are our cancellation deadlines. Please note that once the below deadline has passed and your order has left our facility, we will no longer be able to issue a refund.
For orders shipping on same day: if you have placed your order on a Monday, Tuesday or Wednesday before 12pm EST, you have until 1PM that same day to cancel your order.
For orders shipping on the following day: if you have placed you order on a Monday, Tuesday or Wednesday after 12PM EST, you have until midnight EST that same day to cancel your order.
For orders shipping on the following Monday: if you have placed your order on Wednesday after 12PM EST, Thursday, Friday, Saturday or Sunday, you have until Midnight EST Sunday to cancel your order.
For more information on shipping timeframes, please refer to the table in our shipping policy.
Can I modify my order?
If you need to modify your order, item quantities, shipping address, etc, please email us at firstname.lastname@example.org with your modification request. We will do our best to accommodate your request, as long as your order has not left our facility. Please refer to the cancellation deadlines to ensure your order is still with us when requesting order changes.
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